2006 - 2007 | Wunderman LA
Create a positive first impression with Virgin America's passengers by providing a simple and intuitive check-in experience, while also subtly training users on touch-screen interaction patterns they will find on VA's in-flight entertainment system. The UX further established Virgin's way of doing things differently by being presented to users on a table, where users may place their luggage or easily write a note.
Information Architect, UX Lead
User flows and UX design
UI and interaction design
Consultation in brainstorm and design sessions
Interface specifications documentation
Collaboration with development team
Rated the best airline user experience for five straight years.
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